Our policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot unfortunately offer any refund or exchange.
To be able to be returned, your article must be unused and in the state you received. It must also be in its original packaging.
The return of certain types of goods is not authorized. Thus, perishable foodstuffs, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or health products, dangerous materials or substances, nor flammable liquids or gases.
Other articles whose return is not authorized:
- Gift cards
- Downloadable software
- Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial reimbursements are granted: (if applicable)
- Books showing obvious signs of use
- CD, DVD, VHS cassettes, software, video games, audio cassettes or vinyl discs that have been opened.
- Any article which is not in its original state, which is damaged or to which parts are lacking for a reason not due to an error on our part.
- Any article returned more than 30 days after delivery
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to tell you that we have received the returned article. We will also tell you if your refund is approved or refused.
If it is approved, your refund is processed and your credit card or an initial payment card is automatically credited within a few days.
Delayed or missing reimbursements (if applicable)
If you have not yet received a refund, first review your bank account.
Then contact the company issuing your credit card, because the official display of your refund may take some time.
Then contact your bank. The display of a refund is often preceded by a processing period.
If you have carried out all these procedures and you have still not received your refund, contact us at the following address: email@example.com. Solid or promotion items (if applicable)
Only items at normal prices are refundable. Unfortunately, the articles sold or on promotion are not.
Exchanges (if applicable)
We only replace the initially defective or damaged items. If you must replace yours with the same article, send us an email to firstname.lastname@example.org. Gifts
If the item was marked as a gift at the time of purchase and if you were sent to you directly, you will receive a gift credit of a value equivalent to that of the item returned. Once the article is returned, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the person causing the gift has been sent the order in order to put it back later, it is to She that we will send the refund and she will therefore know that you have returned her gift.
To return your product, you must send it to the postal address that we will send you by e-mail.
The shipping costs related to the return of your item are your responsibility. They are not refundable. If you receive a refund, the return cost of the return will be deducted.
Depending on where you live, the time to receive your exchange product may vary.
If you are sending an item more than € 30, we recommend that you use a shipping monitoring service or have your shipment. We do not guarantee that we will receive the returned article.